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Robert Gary Dodds
Founder & Managing Partner
An American, British born who has lived and worked in Europe, Middle East & Africa (MEA), Asia Pacific, the West Indies and now America.
A VP-HR for 30-years in the hotel industry with The Peninsula Group, IHG, Ritz-Carlton, and Marriott.  Last looking after 160 hotels in MEA across multiple jurisdictions.  He is now based in the USA.
He's passionate about, and inspired by creating and delivering best practice HR knowledge, programs and processes that wow his clients.


Fiona Lowe
Partner - The Americas & Caribbean


A British Citizen born in Jersey in the UK Channel Islands, she has lived and worked in the UK, and the Caribbean extensively and is very accustomed to local hotel needs and worked on projects in America.
A hospitality industry specialist, in HR, Learning & Development spanning 30 + years with Le Meridien, Marriott International UK and St. Kitts, and over six-years in luxury resorts in the Caribbean: St. Kitts, Curacao & Grenada where she lives.
Developing people, driving standards, and creating bespoke training program solutions, and inspiring others to reach their potential is her passion.  Now a certified Life Coach.


Walid Mahfouz
Partner - Middle East & Africa 


An Egyptian who has worked in virtually every country in the Middle East & North Africa in his regional Director, roles, based in Cairo.  A hospitality industry specialist in Learning & Development with 20 + years of experience in large organizations in the region, having last worked for The Ritz-Carlton and Marriott International groups 160 hotels in MEA.
He's inspired by developing talent for career growth, through Learning & Development delivery and program development.


Theresa Maw
Partner - Global - Operations 

A British Citizen and elite General Manager with expertise in developing for us, bespoke service excellence programs, and standards of operating procedures for our clients.


Theresa is a 35-year professional and has done 25 openings globally, turned around flagging businesses, and operated some of the most iconic luxury properties such as on London's Park Lane.  She is known for her astute business acumen and being passionate about F&B and Rooms excellence.


Bestowed the rare honor by the City of London with the Freedom of the City, she is a committee member of the Reunion des Gastronomes, and a Fellow of the Institute of Hospitality.  

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Yasmin Akhtar
Partner - Asia Pacific
A Singaporean who has also lived and worked in Hong Kong, Australia, Pakistan, and Dubai; traveling extensively for work in SE Asia.
An HR., Learning & Development leader with 30 + years with Global & Regional Hotel companies. Area DHR Marriott Asia Pacific; DHR of a 1,000# 5-star JW Marriott; HR., the Luxury Singapore Fullerton. She now lives in Singapore.
She's inspired by aligning HR., delivery to business goals and developing each employee to their max potential.