Consulting projects prepared
-
Creating a Culture Program & Materials
-
Wrote brand standards of operating procedures
-
Created service excellence programs
-
Wrote hospitality and service excellence keys.
-
Regional office team assessment
-
Creating Expat terms, conditions & benefits.
-
Acting as interim VP HR during HR transition
-
Preparing Across Generations leader training
-
Developing wow customer experience guides
-
Creating Leadership Training modules pack
-
Developing a Mentorship program
-
Designing an Orientation program
-
Developing Job descriptions
-
Adapting Employee handbooks
-
Handling Leader Psychometric Assessment
-
Creating brand standards manual
-
On-site review of service delivery & change
Clients
-
A Boutique luxury hotel group, Portugal.
-
A USA time-share regional office, Singapore.
-
Assessment of VP candidates, Hong Kong.
-
A Global Hospitality Management firm, USA.
-
An American Cruise Line, USA.
-
A Global Hospitality consulting firm, Europe.
-
A Global Security firm, Europe.
-
A Hospital Catering Company, UAE.
-
Luxury Retreat Company, Canada
-
A Luxury Resort, Jamaica
-
A Luxury Boutique Resort, Barbados
-
Developing a client network, in Mexico