Consulting projects prepared

• Creating a Culture Program & Materials

• Wrote brand standards of operating procedures

• Created service excellence programs

• Wrote hospitality and service excellence keys. 

• Regional office team assessment

• Creating Expat terms, conditions & benefits.

• Acting as interim VP HR during HR transition

• Preparing Across Generations leader training

• Developing wow customer experience guides

• Creating Leadership Training modules pack

• Developing a Mentorship program

• Designing an Orientation program

• Developing Job descriptions

• Adapting Employee handbooks

• Handling Leader Psychometric Assessment

• Creating brand standards manual

• On-site review of service delivery & change

Clients

• A Boutique luxury hotel group, Portugal.

• A USA time-share regional office, Singapore.

• Assessment of VP candidates, Hong Kong.

• A Global Hospitality Management firm, USA.

• An American Cruise Line, USA.

• A Global Hospitality consulting firm, Europe.

• A Global Security firm, Europe.

• A Hospital Catering Company, UAE.

• ​Luxury Retreat Company, Canada

• A Luxury Resort, Jamaica

• A Luxury Boutique Resort, Barbados

• Developing a client network, in Mexico